1. Client Responsibilities:

• Provide accurate and up-to-date information about your pet(s), including health conditions, behavior, and emergency contacts.

• Ensure your pets are up-to-date on vaccinations, flea/tick prevention, and any required medications.

• Supply necessary items for pet care, such as food, treats, leashes, collars, litter, and medications.

• Notify me of any changes to scheduled appointments or cancellations in accordance with my cancellation policy.

• Completion and return of the registration form before the scheduled booking begins is mandatory.

• Clients are expected to abide by the terms and conditions and any additional policies or guidelines provided.

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​2. Booking, Payment & Cancellation Policy:

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Monthly Payment for Regular Clients

• All monthly clients are required to pay upfront at the start of each month for their scheduled dog walks, home visits, or pet sitting sessions.

• This helps ensure I can plan my time fairly and maintain availability for all clients, especially during busy periods.

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Cancellations for Monthly Clients

• Cancellations due to genuine reasons (e.g., illness, emergencies) will be waived and carried over to the following month where possible.

• Same-day cancellations or cancellations without a valid reason will not be credited or refunded, as the time has been reserved for your pet.

• Weather-related cancellations are fully understood and exceptions will be made, particularly during extreme heat.

• If you know in advance that you won’t need a service, please give as much notice as possible so I can adjust my schedule accordingly.

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Cancellation Policy for Dog Walks & Home Visits

• I require a minimum of 48 hours’ notice for any rescheduling or cancellations.

• Cancellations within this notice period may still be charged in full, and same-day cancellations will result in a full charge, except for genuine emergencies.

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Daytime Pet Sitting (2+ Hours)

• A 25% deposit is required once the booking is made.

• The remaining 75% is due two days prior to the service.

• Cancellations made within this timeframe will not be refunded, except for genuine reasons.

• The 25% deposit is non-refundable under all circumstances.

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Weather-Related Adjustments

• If warm weather is expected and you anticipate not needing a home visit or walk (e.g., in the afternoon), please inform me in advance.

• I understand heat can affect plans, so if I message the day before and you need to cancel due to high temperatures, I will make exceptions.

• However, if you’re aware of the forecast ahead of time and know you won’t need the service, I expect to be notified as early as possible.

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Overnight Stays and Extended Bookings

• To secure your booking, a 25% deposit of the total fee must be paid upfront.

• The remaining 75% must be paid three weeks prior to the booking start date.

• Cancellations made within three weeks of the booking will not be refunded, unless due to genuine or unforeseen emergencies.

• The 25% deposit remains non-refundable in all cases.

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This policy protects my time and income, especially during busy periods like the summer months when demand is high and availability is limited.

Thank you for your understanding and continued support!

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3. Emergency Situations:

• ​In the event of a pet emergency, I will contact their registered vet first and transport them for immediate care. You will be promptly notified thereafter.

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4. Liability and Insurance:

• will take every precaution to ensure the safety of pets in my care, and cannot be held liable for unforeseen accidents or incidents.

• I am not responsible for any damage caused by the pet if I have not been informed about the potential risk or instructed to monitor or remove specific items.

• I carry appropriate insurance coverage for all business operations to ensure the safety and well-being of pets in my care

• Reimbursement claims will be handled through my insurance.

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5. Client Communication:

• Regular updates will be provided, and communication regarding your pet's care and well-being will be maintained during my visits.

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6. Privacy:​

• I will ensure that any personal data you share with me remains confidential and will not be disclosed to any external parties.